FAQ – General

Pacific Contact QuotationWhere does Pacific Contact 2018 take place?
Pacific Contact 2018 takes place at the official conference hotel, The Hilton Vancouver Metrotown at 6083 McKay Avenue in Burnaby just outside of the City of Vancouver boundary.  Showcases take place at the Shadbolt Centre For The Arts  just minutes away from the conference hotel. Hotel booking information and rates, see the Hotel Page. To call the hotel directly – 604 438-1200. Be sure to mention it is Pacific Contact and BC Touring Council booking.

When can I register for the conference?
Online registration is available beginning November 20, 2017.

How do I register and pay for registration?
Online registration through the BCTC website until March 23, 2018.

What does my registration for the conference include?
Your registration includes access to all showcases, in-conference workshops, information and networking sessions, the Contact Room and hospitality. Of course, if you register for the Contact Room, this includes your table. Registered delegates also receive a conference package, which includes a conference program guide.
Your fee includes one registration for one individual of your organization. Each additional registration with your group costs extra and can be included with the primary registration form.

Is there a deadline for refunds in case I register and am unable to attend?
Cancellation policy:  ALL refunds are subject to a $50.00 administrative fee. Full registration fee refund (minus $50/admin charge) will be available up until March 2, 2018. After March 2nd, 50% will be refunded and no registration refunds will be made after March 16th, 2018. By registering for the conference you agree with this policy regardless of method of payment.

Will you confirm my registration?
BCTC will send out a receipt for payment after you register. Final confirmation of registration is sent out in early March with full details of your registration.

Do I need to register for workshops prior to the conference?
There is registration and fees for the Professional Development Intensive on the first day of Pacific Contact.   There is no registration or extra cost for in-conference workshops.

Can I purchase meals at the conference?
We suggest you pre-register for meals when you register for the conference as space is limited and can sell-out in advance. Meals may be purchased during the conference if space allows.

Where do I go when I arrive at the Hilton Hotel for the conference?
Registered delegates should go to the Pacific Contact Registration Desk located on Level 3 (outside the Crystal Ballroom) to pick up a conference package and badge.

What will my conference package include?
Registered delegates receive a conference package. This package includes badge with name and organization, Pacific Contact program with showcase artists schedule and descriptions, schedule and other conference information, list of delegates, Contact Room layout and meal tickets if meals were purchased.

Who will book my travel or accommodation?
As an attendee, you are responsible for looking after your own travel and accommodation for the conference.

Is there a deadline for booking accommodation at conference rates?
The deadline for booking accommodation at conference rates is early March.
BCTC only reserves a certain number of rooms at the preferred rate and we have sold out in the past. It is recommended you register as early as possible, once registration has been announced. More info about the Hotel

Where do Showcases take place?
Showcases take place at the Shadbolt Centre For The Arts at 6450 Deer Lake Avenue, Burnaby, BC.

How will I get to the showcases at the Shadbolt Centre For The Arts?
We provide buses to the showcase venues for registered delegates. Buses will pick up at the Hilton Hotel front lobby. There is no extra cost to delegates for the buses.

Please see the Sidebar of the Pacific Contact Page for more details of specific conference activities including registration information and prices, schedule, layout of the Contact Room and more.